Live Chat
Average response under 5 minutes. Available 24/7.
Open chatSupport
We answer quietly.
Members come first. Reach a real human in under five minutes, any time of day, any day of the year.
24 / 7 / 365
Secure Email
Encrypted ticket. Response within one hour.
members@thevault.appDispute Concierge
Direct line for billing or settlement disputes.
Request callbackCommon questions
How fast do credits arrive?
Cash App authorizations typically settle in under 8 seconds. Chime transfers settle in under 12 seconds.
Will this appear on my bank statement?
Yes, under a neutral, non-descriptive merchant name once payment configuration is completed.
Is there a transaction limit?
Standard members may transact up to $1,000 per session. VIP Whale members may transact up to $5,000 per session.
Do you accept credit cards?
Cash App or Chime are recommended. US debit is supported as a fallback through Stripe card processing.